Every project at Dearest Digital™ receives personalized care and dedicated professional time. Because digital organization is a customized service tailored to the files and memories you provide, the following Refund & Cancellation Policy applies.

1. Cancellations by the Client

You may cancel your project before work has commenced and receive a full refund of any amount paid. Once work on your project has begun, you may still request cancellation. Any refund will be calculated based on the portion of the service that has already been completed. Work already completed is non-refundable.

2. Termination by Dearest Digital™

Dearest Digital™ reserves the right to suspend or terminate a project where we reasonably believe we are unable to continue providing the service, including where a client has breached our Terms & Conditions or where circumstances arise that make it inappropriate or impractical for us to continue. If Dearest Digital™ terminates a project, the client will be charged only for work completed up to the date of termination, and any remaining amount paid for work not yet completed will be refunded. Where termination results from a serious breach of our Terms & Conditions by the client, any refund will take into account the work already completed and any reasonable costs incurred.

3. Refunds & Revisions

Due to the customized nature of our digital organization services, payments for completed work are non- refundable. However, we want your organized library to reflect the service and structure agreed upon for your project. If you believe an error has been made, please contact us within 7 days of receiving your completed library. We will review the issue and make reasonable adjustments, where necessary, to bring the completed work in line with the agreed scope of your project, at no additional charge. Requests for additional changes, repeated revisions, or changes that fall outside the originally agreed scope may require a separate quote.

4. Refund Processing

Where a refund is approved, it will be returned using the original payment method wherever reasonably possible. Processing times may vary depending on the payment provider or financial institution. Any payment-provider processing time is outside the control of Dearest Digital™.

5. Questions, Cancellation or Refund Requests

To request a cancellation, revision, or refund, please contact us at info@dearestdigital.com.

6. Relationship to Our Terms & Conditions

This Refund & Cancellation Policy should be read together with the Dearest Digital™ Terms & Conditions. If a project is suspended or terminated under those Terms & Conditions, the refund principles set out in this policy will apply.